Troubleshooting
Web app blank or not loading
- Hard refresh: Ctrl+Shift+R.
- Try another browser (Chrome, Firefox, Safari).
- Disable extensions that block scripts.
- On mobile, use the native app if the browser fails.
Cannot sign in
- Check email and password; use password recovery.
- Check spam for confirmation emails.
- Ensure a stable internet connection.
Cannot upload photos
- On mobile, allow camera and photo library in system settings.
- Use reasonable JPG/PNG sizes (avoid huge files).
- Confirm you are signed in.
“View on…” button does nothing
Aggregated listing — the source site may have removed the vehicle. See aggregated listings.
Not receiving notifications
- Mobile: enable notifications for AutoLista in phone settings.
- Review account and notifications.
My listing does not show on Home
- Confirm it published without errors under My Listings.
- Clear search filters that exclude it (make, price, province).
- Wait a few minutes and refresh.
Dark mode mismatch on guide pages
Set theme in the app profile menu or via the toggle next to ES/EN on guide pages (mobile). App and guide share @autolista:theme in the browser. Default is dark unless you chose light.
Contact support
Email info@autolista.app with:
- What went wrong
- Device and browser (or app version)
- Screenshot if possible
- Affected listing URL
FAQ
Is phone support available?
Primary support is currently by email.